ark data centers, LLC
Description
ark data centers is seeking a full-time Data Center Specialist at its state of the art data center facility
in Freeport, Pennsylvania. Under general supervision, the Data Center Specialist performs basic dayto-day activities to operate the Data Center by policies and procedures; contact for after hour
response to Data Center problems or issues; and provides support to customers, staff, and/or
contractors.
Essential Duties and Responsibilities:
• Acts as the first point of contact for any building issues (climate control, odors, smoke,
spills, damage, emergencies, and repairs)
• Provide support to customers, staff, and/or contractors.
• Managing a ticket queue and escalating issues to appropriate team members
• Installs and maintains all cross connects.
• Create documentation and maintain that documentation through the change process.
• Performs immediate cleaning duties necessary to maintain a clean and safe facility.
• Performs other maintenance duties as assigned by the Data center Manager
• Managed incoming and outgoing shipments.
• This includes the preparation of outgoing packages, return shipments and receipt of
deliveries. This may also require managing large, heavy parcels.
• Read and comprehend technical information relating to the Data Center infrastructure,
hardware, software, peripherals, and telecommunication devices.
• Use monitoring systems to identify problems or issues with the Data Center infrastructure.
• Inspect equipment visually and listen to mechanical problems; report findings as directed.
• Accurately log and report issues and problems following standard procedures
• Troubleshoot problem issues following processes and procedures, as directed
Requirements
Education & Experience:
• Minimum of one (1) year of job-related experience
• Ability to interpret processes, flow charts, building plans and schematics.
• Ability to use standard powered and non-powered tools.
• Ability to prioritize and manage multi-functional tasks.
• Ability to work effectively under pressure, and against strict time constraints.
Interpersonal Skills:
• Effectively communicate, orally and in writing
• Work as a team member in a cooperative work environment.
• Understand and follow oral and written instructions