Staff Technical Program Manager, IT

<div class="content-intro"><p><a href="https://www.sofi.com/sofi-employee-applicant-privacy-notice/" target="_blank"><strong>Employee Applicant Privacy Notice</strong></a></p>
<p><strong>Who we are:</strong></p>
<div>
<p>Shape a brighter financial future with us.</p>
<p>Together with our members, we’re changing the way people think about and interact with personal finance.</p>
<p>We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. <strong>Join us to invest in yourself, your career, and the financial world.</strong></p>
</div></div><p><strong>The role:</strong></p>
<p>The Staff Technical Program Manager (TPM) plays a critical role in enabling <strong>program-based delivery across the IT organization</strong>. This role exists to ensure complex, cross-team initiatives move predictably from approval through design, build, and operate, while balancing risk, dependencies, and capacity across multiple teams.</p>
<p>As a Staff TPM, you will operate at the program level, partnering with Technology, Business&nbsp; and Compliance stakeholders to drive clarity in ambiguity, surface trade-offs early, and enable informed decision-making.</p>
<p>You will focus on delivery readiness, sequencing, governance, and program health<strong> </strong>- not sprint execution, backlog management, or Scrum Master responsibilities. Success in this role means improving predictability, reducing late-stage surprises, and ensuring solutions are<strong> </strong>operationally supportable, secure, and audit-ready<strong>.</strong></p>
<p>This role directly contributes to SoFi’s mission by strengthening how IT delivers outcomes in a regulated, high-scale environment, while preserving team autonomy and sustainable execution.</p>
<p><strong>What you’ll do:&nbsp;</strong></p>
<p>On a day-to-day basis, you will:</p>
<ul>
<li>Drive work from <strong>approval → project kickoff → design → ARB → build → operate</strong></li>
<li>Ensure approved work is structured correctly in <strong>Jira,</strong> aligned to program goals and roadmaps</li>
<li>Drive creation of <strong>high-level work definitions</strong> and ensure readiness for Project Kickoff</li>
<li>Ensure <strong>Design Documents</strong> exist, are complete, and ready for <strong>Architecture Review Board (ARB)</strong> review</li>
<li>Identify, manage, and resolve <strong>cross-team dependencies and sequencing risks</strong></li>
<li>Facilitate <strong>scrum-of-scrums-style coordination</strong> focused on dependency resolution—not status reporting</li>
<li>Partner with <strong>IT Managers</strong> to ensure realistic capacity planning across projects and BAU</li>
<li>Identify, frame, and escalate <strong>delivery risks and trade-offs </strong>early, providing options and recommendations to leadership</li>
<li>Synthesize Jira signals into <strong>program-level health reporting</strong>, highlighting risks, trade-offs, and decisions</li>
<li>Ensure <strong>operate readiness</strong>, including runbooks, monitoring, and Tier 1 support handoff</li>
<li>Act as a trusted partner to <strong>Program Leads and IT leadership </strong>on delivery health and prioritization</li>
</ul>
<p>This role is hybrid, with in-office collaboration expected 6 times per month. Occasional extended in-office hours may be required during critical delivery milestones or escalations.&nbsp;</p>
<p><strong>What you’ll need:</strong></p>
<p><strong>Required qualifications:</strong></p>
<ul>
<li>Bachelor’s degree or equivalent practical experience</li>
<li>8+ years of experience in Technical Program Management, Program Management, or a closely related role</li>
<li>Proven experience managing <strong>complex, cross-team programs</strong> with multiple dependencies</li>
<li>Strong understanding of <strong>technical systems, integrations, and infrastructure concepts</strong></li>
<li>Experience working with <strong>design governance and architecture review processes</strong></li>
<li>Demonstrated ability to operate in <strong>ambiguous environments</strong> and drive clarity</li>
<li>Experience using <strong>Jira</strong> as a system of record for delivery and reporting</li>
<li>Strong written and verbal communication skills, with the ability to distill complex topics for varied audiences<br><br></li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>PMI Program Management Professional (PgMP) certification or equivalent program-level delivery certification</li>
<li>PMP or similar project management certification (valued, but secondary to program-level experience)</li>
<li>Technical or cloud platform certifications (e.g., AWS, GCP, Azure)</li>
<li>Experience delivering programs in regulated, audit-driven, or security-sensitive environments</li>
<li>Background in platform, infrastructure, DevOps, or security-focused programs</li>
<li>Experience mentoring or coaching other Technical Program Managers</li>
</ul><div class="content-conclusion"><div class="gmail_default"><strong>Compensation and Benefits</strong></div>
<div class="gmail_default">The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.&nbsp;</div>
<div class="gmail_default">&nbsp;</div>
<div class="gmail_default">To view all of our comprehensive&nbsp;and competitive&nbsp;benefits, visit our&nbsp;<strong><a href="https://sofietyinfo.sofi.com/sofi-benefits" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://sofietyinfo.sofi.com/sofi-benefits&amp;source=gmail&amp;ust=1667318410571000&amp;usg=AOvVaw0ZqbRtznVe1JsWWUOWQUnN">Benefits at SoFi</a>&nbsp;</strong>page!</div>
<h5 style="text-align: center;"><span style="font-weight: 400;">SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</span></h5>
<h5 style="text-align: center;"><span style="font-weight: 400;">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</span></h5>
<h5 style="text-align: center;"><span style="font-weight: 400;">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></h5>
<h5 style="text-align: center;"><a href="https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf" target="_blank"><span style="font-weight: 400;">New York applicants: Notice of Employee Rights</span></a></h5>
<h5 style="text-align: center;"><span style="font-weight: 400;">SoFi is committed to an inclusive culture. As part of this commitment, </span><span style="font-weight: 400;">SoFi </span><span style="font-weight: 400;">offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email </span><a href="mailto:accommodations@sofi.com" target="_blank">accommodations@sofi.com.</a></h5>
<h5 style="text-align: center;"><span style="font-weight: 400;">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</span></h5>
<div class="gmail_default"><strong>Internal Employees</strong></div>
<div class="gmail_default">If you are a current employee, do not apply here – please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div>